MBS

CDG's convergent, scalable invoicing system, MBS, is highly flexible and functional. Designed for fast, easy data retrieval, MBS provides cycle billing with multiple invoice distribution. It simplifies the complexities associated with bundling services by using custom charge packages and makes credit adjustments a breeze from an online bill image screen. Improve invoice accuracy, optimize staff efficiency and gain control of revenue with CDG's modern, modular billing solution. The following modules are integrated for online, licensed, or customized delivery.

Customer Care

Customer Care provides fast, easy account setup. It contains a multitude of search options for improving user's customer service, and Customer Care simplifies complex charges by building custom packages and bundles. The flexible account structure, multilevel security protection and efficient cycle billing, including multiple invoice distribution, make maintaining end-user account information simple and accessible. Credit adjustments can easily be made directly on a bill image. Customer Care is an accurate, efficient and reliable means to manage customers, collect revenue and use the operational systems.

Customer Invoicing

Great invoices are not only critical to a company's image, they can also impact remittance return times, postage overhead, customer satisfaction and a company's overall sales power. The MBS Customer Invoicing module utilizes powerful and accurate bill calculations to produce effective, detailed, easy-to-understand invoices. The Customer Invoicing module features multiple formats and delivery methods, including print, email and web. Company and carrier logos can appear on the invoice, and customized advertising and educational messages can be included to increase your company's sales potential and inform customers about specific issues and current events.

Mediation

CDG's powerful Mediation module helps overcome the technical obstacles in billing by gathering and preparing all of your diverse data for rating, usage distribution and usage processing to standard industry formats. Mediation processes data from switches and other network systems and converts the information to manageable formats for billing, auditing and reporting purposes, including detailed reporting of all invalid toll dropped in editing. Mediation's flexible business rules, rating and scheduling also make it possible for a service provider to quickly activate new services without programming delays and accurately collect information to reliably bill consumers.

Plant Records

The MBS Plant Records module provides an improved method for representing an inside and outside plant location network for subscriber accounts. It combines the best attributes of CDG's legacy systems and integrates with MBS's Customer Care and Trouble Reporting modules.

Trouble Reporting

The MBS Trouble Reporting module provides easy tracking of reported trouble incidents. This system supports multiple companies and can be maintained by service, circuit or ticket number.

Service Activation Manager (SAM)

Service Activation Manager automates the provisioning of customer services and features. SAM's interface to the Customer Care module facilitates service changes associated with residential or business accounts. The SAM module continually monitors service requests, searches for applicable commands and audits the results. This valuable module communicates with data collection devices, cable TV devices, voice mail servers, Internet Service Providers' RADIUS devices and email servers. In addition, it provides quick, efficient provisioning of new accounts, removal of existing accounts, performs a mass audit of service and billing records and provides the ability to "test drive" promotional feature package campaigns.

E-Care

E-Care is an EBPP and self-service solution that provides the online billing and account and service maintenance options that today's customers demand. E-care mirrors the corporate image presented by your website and provides your customers with secure access for viewing monthly bills, making payments, choosing electronic payment methods, maintaining accounts and services and accessing other account information such as unbilled usage, balances and service details. E-Care can help you save money, reduce churn and keep ahead of market expectations.

Cash Drawer

Cash Drawer provides cash, check, debit and credit card support for retail transactions, invoice payments and deposits. This module calculates sales tax and change due, prints a receipt, integrates transactions with MBS Customer Care functions and provides a reconciliation report for balancing purposes. One installation of the Cash Drawer module serves multiple remote locations and sales channels. Cash Drawer compliments the full range of payment support of MBS, including optical scanner, and uses the identical search capabilities of Customer Care for easy account identification.

Patronage

Customer Care retains patron information in exportable files for use by CDG's PC Patronage interface or a third-party product. The module is designed to calculate capital credits for the patrons of telephone cooperatives. The system provides complete control of the time frame in which patronage processing is performed and contains the flexibility to choose the capital credit allocations categories that best suit your business needs.