CDG's end-user subscriber and enterprise account management and invoicing solution, MBS, is a highly flexible, full-service modular B/OSS system for billing and managing telecommunications and non-telecom services. MBS modules include Customer Care, Mediation, Customer Invoicing, Network/Plant, Trouble Reporting, Task Management, E-Care (EBPP), SAM (Service Provisioning), CRM/Prospects, and more.
- Supports wireline, Internet, cable, wireless, VoIP, IPTV, and non-telecom services billing.
- Limitless account and service compositions for single- or multi-line residential, convergent billing subscriber or large business and enterprise accounts.
- Multitude of search options and an intuitive account structure.
- Complete complex installations, including bundles and packages quickly and accurately using install wizards.
- Multi-cycle billing capabilities.
- Record subscriber trouble and view plant information directly from the Customer Care module.
- Service Provisioning through our SAM module.
- Package services and features and control charges and billings for any situation.
- Define subscriber payment allocations according to your company's business rules.
- Complete line item billing adjustments directly through MBS's online bill image.
- End user online bill pay and account maintenance options through E-Care.
- Set up data rating and invoice formatting options using database table entries.
- Extract data and send information to E911 providers, LIDB, CARE, TAR, CNAM, MSAG, and Directory Update (DIR) providers, among others.
- Design and maintain custom reports and data queries through QRT (Query Reporting Tool).
- Census tract and block information for FCC Internet speed and usage reporting with backseeding for existing addresses and automatic assignment for new addresses.
- Accounting, mapping, and facilities management tools.
- Top-quality implementation and customer support.
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Using CDG's MBS billing software has made my job easier and smoother. The MBS format is very easy to use and understand. I can process twice as many service orders with MBS than I did with our old system. I have loved MBS from the start, and with the upgrades and improvements that CDG keeps making, it just gets better!