- Prepare diverse switch and network data
- Flexible business rules
- Correlate and organize call report data
- Automated input validation system
- Full manual intervention to full automation processing
- Event notifications regarding jobs and potential processing issues
- Easily identify incoming and outgoing files
- Audit IDs for file tracking
- Variance identification
- AMA and EMI search capabilities
Mediation
CDG's Mediation receives data from switches and other network systems and converts the information into manageable formats for billing, auditing and reporting purposes. Irrelevant data is filtered out; call report data is correlated and organized. Billing is easily reconciled and disputes are settled without delay.
Features
- Custom usage search profiles
- Usage by Day by Hour reporting
- Call volume, origin, and service type reports
- Custom reports and CSV data output
- Integrated standard rating and advanced rating through MBS
- Identify terminating intraMTA wireless usage
- Usage data warehousing options
- NPAC database integration available
- Fraud detection capabilities
- Top-quality implementation and support
Got Questions?
Ask our professionals:
- Monday - Friday: 8am-5pm CDT
The CDG Customer Conference is an awesome resource. We walk away with not only a greater knowledge of the products but also any trends in our industry.
I have been working with CDG and its predecessor Bank of IL for the past 43 years. The billing and support have always been excellent.
We have been a client of Communications Data Group (CDG) since 1996. CDG is more than a service bureau; it is an important part of our team.
There is always a dedicated CDG support person on the other end who can answer your questions in a timely manner. It means a lot to have support whenever you need it.
Fraud Detection Capabilities
Fraud Rules
Create and manage the factors used to evaluate and
determine when fraud alerts are triggered, such as
detecting customers who exceed 500 international
minutes per month. Define rules around to and from call numbers, call
type, direction, line type, usage type, and other
factors. Set the rule status to control which rules are active
and which are suspended.
Fraud Logs
Used to view specific details related to a fraud event. Logs are created for each fraud event. Actively manage fraud logs by changing the log
status and entering comments. Fraud logs and related call detail information is
deleted from the system once the log status has
been changed to Closed or Reported. Control how long fraud logs are retained.
Fraud Exclusions
Specify exclusions to the fraud rules. Exclude usage with specific numbers. Exclusions can be for all fraud rules, or specific rule IDs.
Mediation Rating
Mediation provides integrated standard rating for non-tiered/non-bulk plans and advanced rating options when combined with MBS.- Rate plans based on location or specific dates
- Rate banding by distance/location and rate period differentiation
- Application of surcharges
- Initial and overtime rating units
- Holiday rating
- Usage override rates for specific rate periods
- Allowance pooling and pre-polling
- Units vs. transaction rating
- Discounts and miscellaneous charges based on usage or non-usage selection criteria
- Supports step and volume tier structures
Switch and Data Compatibility
Mediation can receive and process a variety of data from different switches and network systems, including next-generation softswitches, such as Taqua, GENBAND, MetaSwitch, Redcom, and Siemens, as well as an array traditional switches for wireline, wireless and IP service types.- Traditional switches, such as Northern, Lucent, Siemens, and Mitel
- Soft switches, such as Taqua, GENBAND, Metaswitch, REDCOM, Siemens, and Centile
- VOD Servers, such as Myrio, Motorola and Conklin
- Automatic Message Accounting (AMA)
- Automatic Message Accounting Data Networking Systems (AMADNS)
- Exchange Message Interface (EMI)
- Variety of Call Detail Records (CDRs), including: Toly Digital, Level 3 GTO, Powernet, XCast Labs, TNCI, Zone Telecom, Spirit Telecom, Telehop, Bell Canada, Diallog, DMS-MTX, and others
- Transcend Daily Call Detail (Verizon)
- Standard Daily Extract (CenturyLink)
- Lucent Flexent / AUTOPLEX Executive Call Processor
- Comma-delimited (.csv) transaction files for VOD and VoIP