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Communications Data Group (also “CDG”) produces scalable, innovative billing and operational management solutions for use by its clients located in the United States and Canada. CDG is a wholly owned subsidiary of Palmetto Holdings.
CDG’s clients are service providers that offer telephone, cable, internet, and other services to their customers.
Individuals and companies who contract with CDG clients for the use of one or more of the services CDG clients offer.
CDG solutions include software used by clients to run their businesses that may be accessed remotely or operated by companies at their own location. A web-based interface exists for CDG clients to support their customers or for the client’s customers to review and manage certain information themselves. Mobile apps are also used to provide some of this same functionality.
CDG clients maintain information necessary to support the products and services they offer to their customers that are maintained within solutions CDG provides. That information can include:
CDG collects information about the devices used to access CDG services and how that access was provided. This includes information like device type, web browser type / version, IP address and device location. This information may be needed for the proper functioning of the application but is also used for trouble shooting and to improve the end user experience.
CDG discloses information only to its clients or to parties its clients authorize. CDG does not itself sell information to advertisers or third parties.
To protect customer and company information from unauthorized access and use, CDG uses security measures that comply with federal / state law and standard industry practices. These measures include computer safeguards and secured files and buildings.
This Privacy Policy will be revised as necessary to reflect any necessary changes with the most current version being posted on the CDG website www.cdg.ws.
A CDG client’s customer’s questions or concerns about CDG, its services or the privacy of their data should be directed to CDG’s client (the service provider), who can address those concerns and involve CDG as necessary.
CDG clients and their staff should contact CDG through their normal support channels.
Technicians and support staff who are assigned MBS workflow tasks or trouble tickets.
Allows technicians and support staff of CDG clients to update jobs and review related information, using their cell phone or tablet.
The only information related to the user of the application that is requested and use by the mobile application follows.
In addition to the information identified above, the application does access already existing information about the individual or company the work is being performed for.
Any information gathered by this mobile application is logged and stored for use by the company that employs the user. The application does not share any information about the user itself with any third parties. The location of the user, but not the user’s identity, is obtained using mobile application location services.