CDG CABS and CDG's invoicing solution, MBS, are proven solutions in telecommunications billing. But don't take our word for it. CDG customers have many wonderful things to say about our products and services.
CDG needs to know that I could not do my job without Sally. Sally is without a doubt one of the kindest and most patient individuals I have ever met. Sally has held my hand and walked me through a process more times than I can count. In all my life, Sally stands out as one of the best teachers I have ever had. If I had my own Company, I would want Sally on my team as she is an invaluable asset. I am so very grateful for her friendship. I will always be indebted to Sally for the generosity and caring she has shown me.
Our assigned rep, Regina, goes over and beyond to give us the assistance needed. You have a very dedicated employee.
CDG has afforded [us] a fresh new interface with lots of tools to make our operation more current with today's billing technologies. As innovators in the technology world we are thankful that CDG is receptive to implementation of the many new ideas we throw at them. Their developers are always willing to explore these suggestions for the betterment of all of their clients
When our company decided to outsource our billing, we were looking for a company that had a well-known reputation in the industry for providing excellent products and service. After working with CDG and using their MBS and CABS for the past 3 years, I feel that our decision to go with CDG was the correct one.
One of our goals in outsourcing our billing was that we were losing revenue by not billing our CABS accurately. The revenue lost by not billing accurately can be damaging to any company. Another goal was to have our customer billing system be easy to use as well as accurate; MBS gives us that. I feel confident that we have achieved the goals we set out.
CDG's training and service personnel are excellent and are always willing to help solve any problem we have. It is very reassuring to know that no matter what we mess up, someone at CDG can fix it for us.
THANK YOU, CDG, FOR YOUR EXCELLENT PRODUCTS AND SERVICE.
Noxapater Telephone Company
CDG's products are the best. Their transition team is terrific, their support is unequalled, planning and development are spot-on, and their top management gets involved!
Moundville Telephone Company
CDG's Mediation was selected and modified to replace our in-house written software. The software was initially written to retain the majority of our wireless detail records in-house to be summarized at end of month for our end user billing company. This process has saved our company many tens of thousands of dollars over the years in operating expenses. CDG's Mediation was again modified to replace our in-house software written to retain the detail records for MMS text messaging, pictures and WAP wireless Internet surfing info to send summarized records at the end of the month to our end user billing company. During the paralleling processes, CDG's Mediation software out produced our in-house programs, in accuracy and error checking. CDG has been great to work with us through both processes. They have been very professional and very responsive to our requests and modifications. CDG has had a number of modification upgrades to the software and each time the documentation is true and accurate. CDG has just been wonderful to work with. I have worked with other software companies but have not had better response or relationships.
CDG has a wonderful CABS billing product and support team. We have [been] a licensee of the CDG MBS [Mediation] and CABS product[s] since March 2001. The software is user friendly. We not only increased our revenue but our accuracy as well.
I cannot say enough good things about the support that we have received from the CDG MBS and CABS support team. It is so comforting to know that help is always just a phone call away. Not waiting hours or days for someone to talk with on a problem or question.
One of my favorite things about CDG is the user group meetings and conference calls. This is where you as a customer can voice your thoughts, opinions or concerns about screens, process, reports, etc. and you are heard. CDG goes out of their way to make their billing system the best for everyone.
Here are the top five most popular features, in no particular order that the ladies at LaHarpe Telephone like about MBS:
1. Temp and permanent disconnects are fast and easy.
2. New bills are easier to read. Chris told me that on Mon., 1/13/03, two customers remarked about how much nicer the new bills are. How many times does a company get compliments on a bill?
3. Making adjustments from the customers' bill image is a great enhancement.
4. Seeing the current balance, 30 day balance, 60 day balance breakdown on the financial tab is nice.
5. The installation wizard on new installs walks you through the installation process, which makes it harder to forget to enter something.
LaHarpe Telephone Company
We have been a client of Communications Data Group (CDG) since 1996. CDG is more than a service bureau; it is an important part of our team.
Our company operates in Idaho, Oregon and Nevada. CDG works very closely with us to ensure that our company stays compliant and meets the deadlines of the various FCC and applicable State PUC rules and regulations.
We have made many 'special programming' requests over the years, but these requests are not a problem with CDG. (I actually think they like the challenge.) CDG takes the time to review our billing data closely. If there is an unusual shift in traffic or revenues, CDG will notify our office before billing statements are released. CDG's personnel far exceed today's accepted standards in providing customer service. CDG performs their services like an excellent business partner; they want us to succeed and they show it.
CDG's CABS system is the only system I would ever hope to use when billing access. The support team is great to work with. I get quick responses to questions or concerns, and I don't have to worry as much about new and changing industry issues with CDG in my corner. Many times they tell me when changes are coming, instead of my having to call them and wait for the system changes to be made.
Foothills Rural Telephone
SureWest has been doing business with CDG for at least 10 years. Throughout this entire time, CDG has provided a quality product and outstanding support. We especially appreciate our Product Support Representative and the programming staff who have always been ready and willing to help us. Their positive attitudes make working with CDG a true pleasure; many times they go above and beyond to help with our goals. Our Account Executive also does a great job for us by consistently checking to see if SureWest is receiving satisfactory service or offers his assistance.
Using CDG's MBS billing software [has] made my job easier and smoother. The MBS format is very easy to use and understand. All of the subscriber information is in front of you and if you do run into a problem, "Help" is just a click away. I can process twice as many service orders with MBS than I did with our old system. I have loved MBS from the start, and with the upgrades and improvements that CDG keeps making, it just gets better!
Citizens Telephone Corporation