SAM automates the provisioning of customer services and features and continually monitors service requests, searching for applicable commands and auditing the results. SAM communicates with a variety of data management devices and switches for landline, Internet, video, optical network terminals, and wireless resale. In addition, it provides quick, efficient provisioning of new accounts, removal of existing accounts, performs a mass audit of service and billing records and provides the ability to "test drive" promotional feature package campaigns.
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