CDG has been a trusted vendor of ours for more than 20 years. CDG's willingness to listen to our requests and ability to address industry changes BDS-I a robust and flexible billing platform.
Support
250+ years combined support experience at your fingertips.From implementation and training to daily assistance, CDG supports our clients' every step.
Providers need quality support for their billing and management tools in order to be able to effectively support their customers. Whether clients need technical support or step-by-step procedural assistance, CDG's support professionals are dedicated to helping. Our Support team has more than 250 years combined experience assisting service providers of all sizes and shapes.
Unparalleled Support
At CDG, customer support is more than an 800 number. CDG's experienced Customer Support Representatives (CSR) have an average of more than 15 years of experience. Personal assistance is available through email or phone, and timely service response is assured through systems that log and track the status of each client contact filed by a CSR. To reduce users' learning curve, CDG provides an online, customizable customer training and resource center portal, and we can also provide personalized training and job shadowing of billing cycles and operational procedures. With support like this, we give you all the tools you need to use our platform solutions to their full potential.The support team has always been so helpful and quick to get back with us. They go to great lengths to help us with any questions or problems that may arise.
We are proud to be a CDG customer and feel that they are always looking out for our best interests. They are always willing to listen to ideas and suggestions and quick to implement changes.
There is always a dedicated CDG support person on the other end who can answer your questions in a timely manner. It means a lot to have support whenever you need it.
Implementation Expertise
Our track record speaks for itself. We have a 100% success rate for our conversions and onboardings.
CDG provides a smooth transition for our clients throughout the implementation, training, and practical application phases. CDG employs training specialists, support representatives, programming analysts, and information technology specialists, when appropriate, to coordinate new MBS, BDS-I and Mediation product installations.
CDG's conversion plans and implementation timelines are based on a customer's needs, requirements, and defined business rules. Our conversion procedures and programs are developed and tested with several iterations of test conversions, and data verification is performed by CDG and/or the client. Clients participate in frequent status meetings and/or conference calls to ensure a coordinated, effective conversion process.
Comprehensive Training
Our training programs are as flexible and comprehensive as our MBS, Mediation, and BDS-I systems. Users gain a practical understanding of every module's design and function, as well as an overview of system work flows, relationships, terminology, and navigation from our experienced staff. CDG offers instructional seminars at CDG's headquarters, client-site training, and online training. We believe training is a vital element to efficiency. We are committed to excellence in education for each of our customers and providing highly effective training experiences.
Installation training continues as your operation's database is completed, business rules are established, and parallel billing processes are performed. Ongoing education is also provided through specialized and online training based on users' comfort level and experience. Our advanced education options expand and update your organization's knowledge to help your users maintain maximum productivity.
Product Documentation
In addition to direct training, our systems offer resource support tools like guides, online help, and video tutorials to assist users with system setup and common tasks. Our various support materials include task-oriented instructions, helpful examples, insightful tips, and other reference materials, which assist users in understanding both our software and underlying complexities of the telecommunications industry.
Reliable Business Recovery
CDG provides automated data backups both in aggregate and on a company specific basis. Our backup servers allow us to quickly restore both complete databases and selective data in the event of a hardware failure or when a client needs to retrieve a prior version of data. CDG also maintains and tests disaster preparedness plans for recovering data and processes should a natural disaster occur at our headquarters.